01

Company details

Company name: [COMPANY NAME, LDA.]

Tax number (NIPC): [000 000 000]

Registered office: [Full address, postcode and town]

Share capital: €[amount]

Registered at the Commercial Registry Office of [town]

Email: info@soia.pt

Phone: [+351 000 000 000]

The soia.pt website is owned by and the responsibility of the entity identified above, hereinafter “SOIA”.

02

Terms of use

Purpose. These terms govern access to and use of the soia.pt website. By using the website, you accept these terms.

Nature of the information. The website content is for information purposes. Prices, features and timeframes shown are indicative and do not constitute a contractual offer. SOIA products and services are contracted through a separate written contract.

Intellectual property. The SOIA brand, logo, texts, images, software and other content are the property of SOIA or of third parties who have authorised their use. Reproduction, distribution or modification without prior written authorisation is prohibited. Any third-party trademarks mentioned belong to their respective owners.

Acceptable use. Users agree not to use the website for unlawful purposes, not to attempt unauthorised access to SOIA's systems and not to introduce malicious code.

Liability. SOIA strives to keep the information accurate and up to date, but does not guarantee the absence of errors or the continuous availability of the website. SOIA is not responsible for the content of third-party websites linked from it.

Changes. SOIA may change these terms at any time. The version in force is the one published on this page.

Governing law and jurisdiction. These terms are governed by Portuguese law. Any dispute falls under the jurisdiction of the court of [town], without prejudice to mandatory rules applicable to consumers.

03

Privacy policy

SOIA respects your privacy and processes personal data in accordance with the General Data Protection Regulation (GDPR) and Portuguese Law no. 58/2019.

Data controller: [COMPANY NAME], with the contact details given under Company details. Contact for privacy matters: legal@soia.pt.

Data we collect: the data you send us through forms, email or scheduling (name, email, phone, company, job title and message) and browsing data collected through cookies, as set out in the Cookie policy.

Purposes and legal bases: responding to contact, demo or quote requests (pre-contractual steps); managing the relationship with customers and partners (performance of a contract); meeting legal, tax and accounting obligations (legal obligation); analysing use of the website to improve it (consent); sending business communications to companies (legitimate interest, and you may object at any time).

Recipients: service providers that support us, such as website hosting (Hostinger), browsing analytics (Microsoft Clarity), email and scheduling, acting as processors. We do not sell personal data.

International transfers: some providers may process data outside the European Economic Area. In those cases, we require appropriate safeguards, such as the EU-US Data Privacy Framework or standard contractual clauses approved by the European Commission.

Retention: business contact data for up to 24 months after the last contact; contract and billing data for the legal period of 10 years; browsing data as set out in the Cookie policy.

Your rights: access, rectification, erasure, restriction, portability, objection and withdrawal of consent, without affecting the lawfulness of prior processing. To exercise them, write to legal@soia.pt. You also have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD), at www.cnpd.pt.

Security: we apply appropriate technical and organisational measures to protect data against loss, unauthorised access or disclosure.

SOIA platform: this policy applies to the soia.pt website. Data processed by customers on the SOIA platform, installed on their own infrastructure, is the responsibility of each customer, under the respective contract.

04

Cookie policy

Cookies are small files stored on your device when you visit a website.

Strictly necessary cookies: these make the website work and store your cookie choice. They do not require consent.

Analytics cookies: we use Microsoft Clarity to understand how visitors use the website (pages viewed, clicks, scrolling and anonymous session recordings), in order to improve it. Clarity may set cookies such as clck, clsk, CLID and MUID, lasting between one day and one year. They are only activated with your consent. More information at privacy.microsoft.com.

Managing consent: you can accept or reject analytics cookies in the notice shown on your first visit and change your choice at any time. You can also block or delete cookies in your browser settings.

We do not use advertising cookies.

05

Alternative dispute resolution

In the event of a consumer dispute, the consumer may turn to an alternative consumer dispute resolution body: [competent Arbitration Centre, for example CNIACC, the National Centre for Consumer Dispute Information and Arbitration, www.cniacc.pt].

More information on the Consumer Portal, at www.consumidor.gov.pt, under Portuguese Law no. 144/2015 of 8 September.

SOIA services are intended for companies and organisations. This information is provided to comply with the law and only applies to any relationships with consumers.

06

Complaints book

Under Portuguese Decree-Law no. 156/2005 of 15 September, as amended, SOIA provides the Electronic Complaints Book.

You can submit your complaint at www.livroreclamacoes.pt.

You can also contact us directly at legal@soia.pt. We will reply as soon as possible.